FAQ

Frequently Asked Questions

General

What is Erreà®?


Erreà is an Italian sportswear company established in 1988, specializing in manufacturing and marketing technical sport apparel with a global distribution. The combination of quality products and customer service has made Erreà the technical supplier of a large number of professional athletes and clubs, including amateur teams and some of the greatest Italian and International clubs of football, volleyball, basketball, rugby and other sport disciplines.




What is Active Tense®?


Active Tense® is our breakthrough line of high tech posture correction garments supporting athletes before, during and after training as much as anyone else during daily activities. Visit our Active Tense page to learn more.




What is Erreà Teamwear?


Teamwear is Erreà’s complete line of garments, uniforms and gear for teams of many sports. The line also includes specific accessories. Each teamwear garment can be customized to your specifications with your team’s logo, symbols, sponsors, and colors. Visit our Teamwear page to learn more.




What is AD Sports?


AD Sports Distributors, Inc. is an authorized dealer of Errea Sport. For 21 years AD Sports has provided superior customer service to its sportswear and teamwear customers.





Active Tense

How does Active Tense® work?


Active Tense® patented construction is based on an inner exoskeleton manually applied to a seamless garment, combining latest textile technologies, experienced craftsmanship and Italian design. The exoskeleton adheres to the body delivering active and passive support without interfering with the body natural movements.




How long should I wear my Active Tense®?


Ultra trail runner Carlos Aguilar has worn Active Tense for two consecutive days during a race. It may be preferable to progressively extend the wearing time while getting used to it. The seamless construction and the flexibility of the inner exoskeleton allow to comfortably wearing the Active Tense for long periods.




What is the difference between short- and long-sleeve top?


Long-sleeve top offers elbow support and is great for sports and activities where all arms muscles need exceptional support, such as baseball and archery.




What is the difference between shorts and ¾ pants?


Shorts and ¾ pants have a completely different construction. Arrius shorts give support to the thigh-flexor-buttocks muscular group and are, generally, recommended in sports requiring power explosion, such as sprinting, jumping, etc. Caleyo ¾ pants focus on the knees articulation: as such, they are recommended for activities where knees’ control is important including long distance running, skiing, etc..




How should I wear Active Tense®?


Active Tense should be worn following the instructions provided in the product pages. You can find the videos on our YouTube channel as well.




Is Active Tense® right for me?


Anyone can wear Active Tense® and feel the benefits. In case of specific medical condition, we recommend consulting the medical care provider before using it.




Can I wash my Active Tense®?


Erreà garments are not only designed to last over time, but also to be easy to take care of. Active Tense, nevertheless, is a technical garment which requires some extra care to ensure excellent performance and longer life. The high quality of the threads ensures ultra-fast drying and low water absorption for a perfect result even in cold water.
Follow these instructions to protect your Active Tense® and ensure its effects for a long time:

- Rinse in clean, cold water after use
- Wash separately
- Hand washing in cold water is recommended. If machine washing, select cold water/delicate cycle at max 86°F/30°C
- Use a mild detergent and do not use softeners. Do not use bleach.
- Do not turn inside out during wash and dry
- Remove immediately after washing and hang to dry – do not fold it or lay it flat while wet.
- Don’t tumble dry and don’t dry in direct sunlight.
- Do not iron, rub, twist or wring decorations/prints.





Products

Will the items marked as ”sold out” be available again in the future?


When an item is marked as “sold out” we cannot guarantee future availability. Please check availability from time to time.




Does the image of the product always match the item delivered?


Yes, even if the product may feature small trim/finishing differences. Pictures on the Website show product samples and therefore from time to time small changes may occur during serial manufacturing, including but not limited to the color of the logo or of the zipper. The colors may also vary depending on the device on which they are displayed.





Orders

How can I be sure that AD Sports has received my order?


After entering the order, a confirmation email will be sent. In the event the summary confirmation notice is not received, our customer service should be contacted.




Why was my order rejected?


An order may be rejected in the event that: incorrect personal information provided, product shortage, incomplete order, payment problem. For further details our Customer Service should be contacted by email.




Can I add an item after confirming my order?


Items may not be changed or canceled after the order is confirmed. Additional products may by ordered placing a new order.




I have a promotional code, where do I have to enter it?


In the checkout page, when entering payment information, a section will appear to enter the promotional code. Promotional code should be entered correctly and without space before and after it. Only one promotional code can be used per product and per order. Promotional codes can’t be combined with any other special offer or promotion.





Payments

What type of payment is accepted?


The payment systems accepted by our online store are: Visa, Mastercard, Discover and American Express.




When is the amount debited?


The amount shall be debited when the issuing bank/company authorizes the transaction to pay for the ordered items.




Can I buy securely at adsportsusa.com online store?


Yes, we ensure that personal data and purchases are securely handled.




How does AD Sports process my payment details?


The payment will be processed in a secure environment. AD Sports will not display/process/store/keep any payment system’s details. Ad Sports makes all efforts to prevent any fraud and to make its online store secure.




Why was my credit card rejected?


A credit card may be rejected for one of the following reasons: The credit card may have expired, please check its validity. Credit card limit may be reached. Please contact the issuing company of the credit card to verify that the authorized credit line has not been exceeded. Wrong information may be entered, please check that all fields have been duly filled in. If none of the above is applicable, please contact our customer service by email.





Delivery

When should I receive my order?


We do our best to deliver your order within the shortest time possible. Delivery should be made between 7 to 10 business days. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Please keep in mind that even though we have a 7-10 business day shipping the orders for club items will take longer due to customization. For further information, please contact our customer service by email.




What shipping company does AD Sports use?


We use FEDEX.




Which countries do you ship to?


The goods may only be shipped within the US. We do not ship internationally or to U.S. territories.




Is it possible to have my order sent to an address that is not the invoice address?


Yes. After entering the invoicing address during the checkout process, a different delivery address may be entered. Orders may only be shipped within the United States. We do not ship internationally, to U.S. territories or PO Boxes.




After sending my order can I change the delivery address?


We do our best to process the orders within one business day: as such, after confirming an order, the delivery address may not be changed. For further information, please contact us at adsportsusa@gmail.com




How can I track my order?


Check the tracking number provided on the e-mail sent by FEDEX at the time of shipment. Follow the instructions shown on the e-mail to monitor your shipment progress.




What are my shipping options?


AD Sports Distributors, Inc. offers a flat rate shipping through Fed Ex of $10.99. All orders totaling $200 or more before taxes will receive free shipping.




Can I get free shipping?


AD Sports Distributors, Inc. offers free shipping on all orders totaling $200 or more before taxes.